Jeremy J. Hicks
Driving product strategy, value creation, and transformation across industries for over 17 years.
I've spent seventeen years transforming platforms and building 0-to-1 products across a wide range of industries.
I started at Tangoe, where I led the international mobile division through multiple acquisitions, a multi-year expansion into 105 countries, and the company's eventual IPO, the only one in its sector to go public.
For over a dozen years at Kickdrum, I served as Program Director, leading product strategy and delivery for clients across healthcare, marketing technology, automotive, and startups: building new businesses from scratch, untangling systems nobody trusted anymore, all while building the product organization through career path definition and mentoring to allow the organization to scale.
Today, I lead allocation and delivery for Realtor.com's core marketplace infrastructure.
Product Strategy & 0-to-1 Builds
Whether at an existing company or a startup, building a brand new product with no playbook and real money on the line. I own the build end to end — research, roadmap, delivery — and hand back something that actually works.
Data & Systems Architecture
Behind almost every hard product problem is a data or systems problem nobody wants to untangle. I build the pipelines, warehouses, and rule engines that let a business trust its own systems again.
AI / ML Product Delivery
Before AI was in vogue, I shipped production ML systems, defining evaluation criteria, access controls, and model selection strategy; now I develop agentic strategies and deploy AI systems building on those same principles.
Financial Strategy & Diligence
Product decisions are financial decisions. I've built pricing models, resourcing plans, and diligence rubrics firsthand — for clients, and for the businesses being evaluated for investment.
Selected Engagements
Replaced spreadsheets and scattered tools with a bespoke, digital-first operations and media-management suite.
A twelve-month transition roadmap built from direct process mapping, replacing a patchwork of legacy platforms with one coherent system.
Directed development of a production multi-agent LLM system enabling natural-language querying of a live education database.
A working system in daily use, not a proof of concept — with the access controls and reasoning transparency that requires.
Developed a unified staffing marketplace to transform per diem and travel nursing from a patchwork of legacy systems into a single digital-first platform.
Credentialing, scheduling, and workforce CRM unified end to end — reversing a declining product line into a $6M growth story.
Built a claims data and identity infrastructure platform to bring visibility, auditability, and reliability to payer-provider billing at scale.
Millions recovered in previously invisible missed billing, with the authentication issues that had plagued clinical staff eliminated for good.
Took a marketing-matchmaking concept from two founders to a validated, working MVP.
Real engagement from marketers and enterprises alike, proving the model before over-investing in the wrong thing.
Developed a mobile medication administration platform and broader innovation lab to modernize clinical workflows across a 72-hospital health system.
Patient-safety standards built into the product from day one, cutting time to market for new clinical applications nearly in half.
Designed a parts management and bidding workflow to bring order to procurement across a multi-state automotive repair chain.
Processing time down and floor-level confusion resolved, delivered in a matter of months.
Shaped pricing and commercial strategy for select Kickdrum engagements, alongside pre-transaction diligence for private equity clients.
Solutions-engineering-style support brought in during discovery and definition — pricing structures, diligence rubrics, and regulatory risk assessments built firsthand.
Led a full cloud migration and product overhaul to move a digital marketing platform off legacy infrastructure without disrupting peak-volume operations.
Operating costs cut by more than half, with faster message processing at Black Friday volumes than the legacy system ever achieved.
Directed a data consolidation initiative to unify seven disparate products into a single, scalable source of truth.
Operational costs cut by nearly a third, with business intelligence capabilities the fragmented system had never allowed.
Designed a rule-simulation framework for lead allocation to align stakeholders with directly competing financial incentives around a shared system.
A fragmented legacy pipeline consolidated into one unified platform, migrated with zero disruption to live consumer traffic.
Built a swim-meet management platform from the ground up, translating real meet-day chaos into an intuitive mobile experience.
A 4.7-star rating in year one, and the platform's leading revenue driver.
Led international product strategy for a mobile telecom expense management business through global expansion, multiple acquisitions, and an eventual IPO.
A patented liability framework and a governance model built to scale across 105 countries and six continents.
Built a data platform and machine learning capability from the ground up to automate timesheet accuracy for a time-tracking product.
A dedicated ML practice stood up from a cold start, with capabilities embedded directly into the tools teams used every day.